![]() Please keep in mind, a warranty system is one that requires a copy of a receipt or proof of purchase. The staff is available Monday through Friday from 9:00am to 5:00pm, Pacific Standard Time. If you are having trouble with either your G Pen Battery or G Pen Charger, please contact the customer service department either by email or phone. One does not need to purchase anything in order to receive this feature. This is a service that Grenco Science provides for all of its customers. If selecting USPS for shipping, keep in mind that their transit times are not guaranteed, meaning Priority 2 Day may take as much as 4 business days for delivery with no recourse from USPS.Īll Grenco Science, electronics (battery + charger) are automatically covered under a one-year Warranty. One may call the Customer Service Department to ensure that an order placed on a regular business day, goes out that same day, otherwise there is no guarantee. If a customer selects an expedited method of shipping, such as UPS Next Day Air, remember same-day shipping, on orders submitted before 12pm Central Time Mon-Fri is the standard. Our shipping cut-off time is 2:30 PM EST. Keep in mind that all orders placed during non-business hours, including weekends, evenings and holidays, will not be processed until regular business hours have resumed. ![]() All delivery times presented at checkout are estimates provided by the couriers and are not guaranteed. We feature UPS and USPS as our primary courier services. ![]() The customer may choose between different shipping methods based on how quickly they prefer the package be delivered. Same-day shipping, on orders submitted before 12pm Central Time Mon-Fri. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST. These are the main points to look for, but if you'd like to discuss the matter in further detail, please contact the Customer Service Department directly.
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